Terms & Conditions

1. Ordering

1. We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. By placing an order via our website you are confirming that you are at least 18 years of age. We reserve the right not to deliver if we are unsure of this. It is illegal for us to sell alcohol to anyone under the age of 18.
2. If you are buying wine, as a gift, the person receiving the wine must be 18 years of age.
3. Orders must be for a minimum quantity of 12 standard bottles or their equivalent (9 litres)
4. We do not guarantee availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order.
5. We reserve the right not to accept any order.
6. We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.
7. All goods remain the property of HC Wines until payment received; where payment is made by cheque we reserve the right to clear these funds before the wine is released.

2. Prices

1. All prices are in Pounds Sterling and are fully inclusive of UK Value Added Tax (VAT) at the prevailing rate
2. Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
3. We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
4. Special offers and discount coupons are non-transferable and may not be sold or auctioned. Only one special offer or discount coupon can be used per order.
5. All suppliers are required to provide a minimum of 30 days' notice of any proposed price increases or to any changes to their terms and conditions. Such notice must be provided in writing and must be sent by post to our registered address. Proof of posting will not be accepted as proof of delivery unless sent by recorded or registered post.

3. Delivery

1. Delivery charges are as follows:
   • Free delivery to YO postcodes
   • £9.95 per case elsewhere in England and southern Scotland
   • Higher prices may apply to Northern Ireland, Scottish Highlands and Islands, the Isle of Man, Isle of Wight and Channel Islands - please ask
   • Wine can be despatched to many European countries – typically at a cost of £30-£50 / case. Please ask if you require this service.
   • For orders of 5 cases and above (60 bottles) please enquire as we may be able to offer a reduced delivery cost
   • For customers buying Windows Estate wine for which they have pre-paid in Australia, there are no further delivery charges payable
2. If a product is unavailable we shall contact you and either arrange a new delivery date or agree on a suitable replacement.
3. All deliveries are carried out by Send It Now, a division of Parcelforce.
4. The courier will only attempt to deliver the product twice, after which the courier will leave the parcel at a local Post Office for collection by you within 14 days.
5. If no attempt is made in contacting the courier, after 14 days the purchase will be returned to us. We reserve the right to pass on the cost of return delivery in this event.
6. If you choose to have your order left with a neighbour or outside your premises we cannot hold any responsibility for loss whatsoever.
7. We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

4. Wine Club

1. All are welcome to join the Wine Club. Subscription is by Standing Order at various monthly payment levels as shown on the website and carries a minimum 5% discount off the list prices shown on the website.
2. Members can select from several options of wine at different price points.
3. Once a customer's cumulative payments have reached the target price for their case of wines, they will be notified and give at least 14 days to select wines of their choice to that value. If they prefer to let HC Wines choose the wines, they simply do nothing and HC Wines will handpick a case in line with their previously declared preferences and despatch this. Carriage will be charged at the normal rate.
4. Customers will always be notified at this point of their new balance and may request this at any time.
5. Should customers wish to leave the Wine Club they may do so at any time by providing 14 days' written notice and all cash held by HC Wines will be returned in full to a nominated bank account.

5. Returns & Cancellations

1. We aim to supply our wines in excellent condition however should any wine be faulty we will provide a full refund or replacement. This does not affect your statutory rights. We may require faulty bottles to be returned to us.
2. In case of breakage of any bottle upon delivery, you must notify us via e-mail or phone as soon as possible.
3. All returns, either due to breakage or cancellation of order, shall be arranged by a courier of HC Wines' choice.
4. The returns and cancellations policies above listed do not affect your statutory rights.

6. Payment

1. We accept payment by cheque or bank transfer.

7. Data

1. By providing your details to HC Wines on our website, you consent to HC Wines maintaining, recording, holding and using the information you give HC Wines at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998 and GDPR legislation 2018.
2. All data held will not be passed on to any third party except for delivery purposes. Occasionally, HC Wines will e-mail you information about promotions, discounts, special offers and other wine related information. If you do not wish to receive this information you may remove yourself by selecting the "unsubscribe" link at the bottom of our e-mail communications.

8. General

1. All persons, individual and corporate, are prohibited from providing hypertext or other links to HC Wines website, other than to our home page, from their own website or from a third party's website, without our prior written consent.
2. HC Wines may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
3. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
4. This website is operated by HC Wines of 46 Oakland Avenue, York, YO31 1DF. See our Contact Us page for details of how to contact us.
5. All content on this website is copyrighted and may not be reproduced in any form without written permission.
6. Notwithstanding any provision to the contrary, in no event shall HC Wines be held liable for any incidental, consequential, special, exemplary or indirect damages or loss howsoever caused.